Wherever possible orders are dispatched within 5 working days following our confirmation of your order. We will email you to confirm dispatch. Postage and packing charges are as follows:
UK mainland standard delivery - £3.95, please allow up to 10 days from confirmation of order
UK mainland express delivery - £5.95, please allow 3 days from confirmation of order
Europe standard delivery – £8.85, please allow up to 10 working days
USA & Canada standard delivery - £12.95, please allow up to 10 working days
Other destinations worldwide - £18.95, please allow up to 10 working days
Lost and Damaged Parcels
Claims for lost outgoing parcels cannot be made until a reasonable enough time has passed to allow for delays in the post, generally 10 working days in the case of standard delivery. You must then inform us of any lost parcel within 14 working days of confirmation of dispatch. For other delivery options you must inform us within 5 working days of the expected date of delivery.
Any items damaged in transit or any discrepancies with orders must be reported to us within 2 days of receipt so please check your delivery on arrival.
Returns, Refunds and Exchanges
Should you wish to return an item for refund or exchange, please notify us at firstname.lastname@example.org. All items must be returned in new, unused and unworn condition within 7 days of receipt.
Please note that we do not offer a free returns service so if you return an item you should prepay the postage. Unfortunately, we cannot be responsible for or accept returns which are lost or damaged in the post, so we suggest that you use a postal option which protects you in this event, or at least obtain a free proof of postage from the Post Office.
Please allow 14 days for us to process your returns. Please note we are unable to refund the original delivery charges unless the item is returned because it was faulty or not the item you ordered.
Exchanges will be processed depending on stock availability and replacements should be with you in about 10 days but we recommend that you place a new order and return the original item for refund if the item is needed urgently. Postage charges will apply for exchanges.
Sale items and bespoke items are non refundable.