Terms & Conditions

General Information

We aim at Pipkin Clothing Limited (Pipkin) to provide you with fine quality goods and service with which you will be completely happy. To assist in this, your use of this website (the Website) and any order you may place with us will be governed by these terms and conditions (the Terms). We reserve the right to amend the Terms at any time. Any such amendments will take effect when placed on the Website and will apply to any orders confirmed by us after that. The Terms do not affect your statutory rights.

 

The Website

We try to ensure that the information provided on the Website is accurate. In particular, that all details, descriptions and prices of products shown are correct. In spite of that, errors will sometimes occur. If we discover an error in the price or description of a product you have ordered, we will contact you to ask whether you wish to continue with your order at the correct price and/or description or cancel it. All Pipkin designs displayed on the Website are only available whilst fabric stocks last.

 

We try to display garment colours accurately but the photographic process, browser software and monitor displays can cause colour variations and we cannot be responsible for any discrepancies between the image and the actual product.

 

We may provide links to other websites or resources. We are unable to accept responsibility for these, nor can we be deemed to have endorsed their content.

 

Prices

Prices are subject to change at any time but no change will apply to an order we have already confirmed. There is currently no VAT on children's wear. Prices do not include Delivery.

 

Ordering

Our handmade garments are only produced as made to order items. Therefore your order is subject to fabric availability and payment. We will confirm by email our acceptance of your order once payment has been made in full. No contract will exist between us until that email has been sent. If an item is out of stock we will advise you before confirming your order.

 

Payment

We accept online payment by PayPal. If you do not have a PayPal account, please contact Pipkin to discuss alternative payment methods. 

 

Delivery

Wherever possible orders are dispatched within 5 working days following our confirmation of your order. We will email you to confirm dispatch. Postage and packing charges are as follows:

UK mainland standard delivery - £3.95, please allow up to 10 days from confirmation of order

UK mainland express delivery - £5.95, please allow 3 days from confirmation of order

For delivery outside mainland UK please contact us through the Website via email or phone.

 

Lost and Damaged Parcels

Claims for lost outgoing parcels cannot be made until a reasonable enough time has passed to allow for delays in the post, generally 10 working days in the case of standard delivery. You must then inform us of any lost parcel within 14 working days of confirmation of dispatch. For other delivery options you must inform us within 5 working days of the expected date of delivery.

Any items damaged in transit or any discrepancies with orders must be reported to us within 2 days of receipt so please check your delivery on arrival.

 

Returns, Refunds and Exchanges

Should you wish to return an item for refund or exchange, please notify us at info@pipkin-clothing.co.uk. All items must be returned in new, unused and unworn condition within 7 days of receipt.

Please note that we do not offer a free returns service so if you return an item you should prepay the postage. Unfortunately, we cannot be responsible for or accept returns which are lost or damaged in the post, so we suggest that you use a postal option which protects you in this event, or at least obtain a free proof of postage from the Post Office.

Please allow 14 days for us to process your returns. Please note we are unable to refund the original delivery charges unless the item is returned because it was faulty or not the item you ordered.

Exchanges will be processed depending on stock availability and replacements should be with you in about 10 days but we recommend that you place a new order and return the original item for refund if the item is needed urgently. Postage charges will apply for exchanges.

Sale items and bespoke items are non refundable.

 

Copyright

Pipkin is the owner of the Pipkin Clothing trademark. The content and images of the Website including images, designs, logos and text are the copyright of Pipkin Clothing Limited. All rights are reserved. Any use of the website, its contents or images except for the purpose of making a purchase from Pipkin, is strictly prohibited.

 

Registered Office:

Clifton Cottage

Peak Hill

Sidmouth

Devon

EX10 8RZ 

 

Registered in England and Wales No. 08915099

 

Other Matters    

 

Orders
 

By placing an order with Pipkin Clothing, you confirm that all the information you provide is accurate and complete.     Limitation of Liability  We shall not be liable for any consequential loss whether this arises from breach of duty in contract or any other way. Liability for any claim shall not exceed the price of the goods supplied. This does not affect your statutory rights. 

We take all reasonable steps to ensure a reliable website service. We cannot guarantee that your use of the Website will be free from interruption or error. We cannot be responsible or liable to you for any disruption, loss or corruption of any content or material downloaded or transmitted through the Website. We reserve the right to suspend or terminate the use of the Website at any time for any reason.    

 

 Cookies 

What are cookies? 

'Cookies' are small text files that are stored on your computer or mobile phone by your browser (e.g. Firefox, Internet Explorer and Safari) which allow websites to do things like provide you with more relevant information and store your user preferences. 

If you want to disable cookies you can change your website browser privacy settings. For example in Microsoft Internet Explorer: 
1. Choose the menu 'Tools' then 'Internet Options'
2. Click on the 'Privacy' tab
3. Select the appropriate setting  In Mozilla Firefox:
1. Choose the menu 'Tools' then 'Options'
2. Click on the icon 'Privacy'
3. Find the menu 'Cookie' and select the relevant options    

 

Applicable Law 

These Terms shall governed by the Laws of England and shall be subject to the non-exclusive jurisdiction of the courts of England and Wales.

 

Privacy Policy:

 

PIPKIN CLOTHING Ltd has developed this Privacy Policy in line with the requirements of the GDPR, the new data protection law from May 25, 2018 to explain how we collect, retain, process, share and transfer your personal data when you visit our site and use our services and does not apply to online websites or services that we do not own or control.

 

Our online store is hosted by Shopify and the payment platforms we use are PayPal and Stripe. Your personal data will also be stored in our MailChimp account until you unsubscribe from our mailing list.

 

What personal data do we collect?

 

When you provide us with personally identifiable information through this website, we respect your privacy.  We will only use the personal information you provide when you fill in appropriate sections of our website to administer your account and to provide the products you have requested from us.  By providing information like your name, email address, postal address and telephone number you agree to us contacting you with regards to the information you have requested.

Payment: When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.

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Subscribing to our website:  You are opting in to our mailing list and your personal information will be used solely by us to send you information about new products, our news and other updates.

What do we do with your information?

 

Your information will enable us to process and supply the products or services you have requested.  It will also enable us to process payment and to contact you where necessary concerning your orders and requests.

 

In particular, we use your information to notify you occasionally about important changes or developments to the website or our products and services.

 

Where you have consented, as in the above literature, we might also use your information to let you know by email, about other products and services which we offer which may be of interest to you.  We also might contact you for your views on our products and services.

 

It is your right if you change your mind about being contacted to notify us.

 

We may also use aggregate information and statistics including "Cookies" for the purpose of monitoring website usage in-order to help us develop the website and our services and may provide such aggregate information to third parties.  These statistics will not include any data that cane used to identify any individual.

 

If, at some time in the future, we wish to use your personal data in ways other than those out in this private notice, then we will notify you about this and seek your permission to do so.

 

Disclosure of personal data

 

We do not sell, share or disclose your personal data to any third party for marketing purposes.

 

From time to time we may use other companies and individuals to provide services to us, such as delivering orders or processing credit card payments.  These companies will be provided and have access to the personal data needed to perform their functions and not for any other purposes.  They must process such data in accordance with this privacy notice and the GDPR.

We may disclose your personal data to any third party if we believe in good faith that such disclosure is necessary to (a) comply with the law or legal process (b) prevent fraud (c) protect the rights and property of Pipkin Clothing Ltd. (d) to enforce our conditions of use or (e) protect against misuse or unauthorised use of website.

If, in future, a third party acquires Pipkin Clothing Ltd or substantially all of its assets (whether merger, acquisition, organisation or otherwise) customer data, including personal information, may well be one of the transferred assets.

Storing and retaining data

When you place an order through the the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

 

If your account is closed, we may take steps to mask personal data and other information, but we reserve our ability to retain and access the data for so long as required to comply with applicable laws.  We will continue to use and disclose such personal data in accordance with this privacy policy.

Security

 

We take security measures to protect your information from access by unauthorised persons and against unlawful processing, accidental loss, destruction and damage.

  

How do I withdraw my consent?

 

If after you opt-in, you change your mind, you may withdraw your consent for us to contact you by contacting us at info@pipkin-clothing.co.uk or by calling 07803 987 099

 

Change to this Privacy Policy

 

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

 

Questions or complaints

 

By submitting your personal data you consent to the use of that data as set out in this policy.  If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact us at info@pipkin-clothing.co.uk or by mail at Pipkin Clothing Ltd, The Old Rectory, Bridge Street, Overton, Hampshire, RG25 3HE